13 March 2016
In Episode 5 of Season 1 of the Andy Griffith Show, Andy wrongly assumes that Ellie is out to trap him into marriage, so he tries setting her up with other men to avoid an unwanted wedding. Each of the would-be suitors puts on his “best face” in order to win Ellie’s attention.
14 February 2016
We all work in a world where the amount of data generated increases exponentially. Managing all that data becomes its own task among the many tasks we are charged with each day. As a population, our familiarity with spreadsheets has grown to a point where many of us now know enough about spreadsheets to be dangerous (I am certainly in that category). As such, when faced with the challenge of keeping track of information we fall victim to the temptation to create one more spreadsheet.
30 January 2016
You’ve all seen them by now, these math puzzles on LinkedIn and Facebook, and judging by their popularity a good many of you have responded and posted an answer to show your cleverness. I’m talking about the math puzzle-graphics that look something like this:
15 January 2016
If your company or organization regularly trains your employees in order to fulfill internal or external requirements, chances are your company has had to face the question of whether or not to buy a learning management system (LMS), or in some cases, to upgrade your existing LMS, or switch to a different one. Here’s how to waste money on software.
In my observation, first time buyers of an LMS are wasting their money, no matter how carefully they do their research on LMS providers.
25 November 2015
I’m bringing back an old blog on the topic of customer service and Thanksgiving. The anecdote happened last year, but the sentiment still rings true. Enjoy!
25 October 2015
Let’s talk about customer loyalty. There’s a great lesson in this from television. In Episode 4 of Season 1 of the Andy Griffith Show, new pharmacist Ellie Walker incurs the wrath of Emma, a long-time customer of the pharmacy, when Ellie refuses to hand out Emma’s “special pills” without a prescription. Ellie wins Emma back as a loyal customer by providing “concierge service” afterward.
19 October 2015
In today’s Lesson from Andy, I discuss the risks and benefits of repurposing assets.
In Episode 2 of the Andy Griffith Show, entitled, “The Manhunt”, Andy and Barney are on the lookout for an escaped criminal. The criminal eludes them until Andy sets a clever trap. Andy leaves his leaky fishing boat out where the criminal can find it as an escape route, only to be foiled when the boat takes on water.
12 October 2015
This entry continues a series of bog entries I like to describe as “Lessons from Andy”. Today’s topic is succession planning. I’m a fan of the old Andy Griffith Show, and when I went back and watched re-runs recently, I was struck by the life lessons and the business lessons that the show conveyed. I don’t suppose the writers were thinking about that, but in any case, I think the show is fun to watch with an eye toward business. So, here’s another whimsical yet serious look at what all business owners can learn from watching the Andy Griffith Show.
12 September 2015
When a business chooses to neglect creating or updating its business documentation, that choice is typically accompanied by an attitude of, “I ought to do it, but nothing bad will happen if I don’t, because nothing bad has happened so far.” A better approach is to determine your risk score and choose your next action accordingly.