2 April 2016
A key element of any training program is a statement of Roles and Responsibilities (R&R). All robust processes ought to include an R&R matrix of some kind.
One example of such a matrix that comes out of Six Sigma practice is called a RACI Matrix. The acronym RACI stands for Responsible, Accountable, Consulted, Informed. A generic RACI matrix is shown below.
“R” represents the individual who is responsible for the task, in other words, the doer. “A” represents the individual to whom the R-person is accountable, usually a manager of supervisor. For any one line in the matrix, there must be one R, one A, but not more than one of each. “C” represents anyone to whom the Responsible party may turn for guidance on the task. “I” represents individuals who ought to be informed about the task, but do not otherwise participate in the task. You can have multiple C’s or I’s in a line.
For any particular training program in your organization, develop an R&R matrix to accompany it, so that trainees understand and internalize how their role integrates with the other roles in the organization. Don’t allow any assumptions about who is in charge of what.
A solid R&R matrix ensures your training program receives the regular maintenance deserves.
I recently applied the roles and responsibilities matrix to clarify an existing process within a business, something other than training in this case. Even though everybody “knew” who was responsible, it was important to get things written down, and the team was appreciative for the clarity.
Examine your organization’s critical processes, and if you don’t have a documented roles and responsibilities matrix, develop one. Contact Learning Meets Quality if you wish to learn more about how to develop a roles and responsibilities matrix.