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Customer Loyalty

25 October 2015

Let’s talk about customer loyalty. There’s a great lesson in this from television. In Episode 4 of Season 1 of the Andy Griffith Show, new pharmacist Ellie Walker incurs the wrath of Emma, a long-time customer of the pharmacy, when Ellie refuses to hand out Emma’s “special pills” without a prescription. Ellie wins Emma back as a loyal customer by providing “concierge service” afterward.

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Repurposing Assets

19 October 2015

In today’s Lesson from Andy, I discuss the risks and benefits of repurposing assets.

In Episode 2 of the Andy Griffith Show, entitled, “The Manhunt”, Andy and Barney are on the lookout for an escaped criminal. The criminal eludes them until Andy sets a clever trap. Andy leaves his leaky fishing boat out where the criminal can find it as an escape route, only to be foiled when the boat takes on water.

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Succession Planning

12 October 2015

This entry continues a series of bog entries I like to describe as “Lessons from Andy”. Today’s topic is succession planning. I’m a fan of the old Andy Griffith Show, and when I went back and watched re-runs recently, I was struck by the life lessons and the business lessons that the show conveyed. I don’t suppose the writers were thinking about that, but in any case, I think the show is fun to watch with an eye toward business. So, here’s another whimsical yet serious look at what all business owners can learn from watching the Andy Griffith Show.

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What’s Your Risk Score?

12 September 2015

When a business chooses to neglect creating or updating its business documentation, that choice is typically accompanied by an attitude of, “I ought to do it, but nothing bad will happen if I don’t, because nothing bad has happened so far.” A better approach is to determine your risk score and choose your next action accordingly.

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Building Business Relationships

11 September 2015

[Editor's note: Please enjoy this follow-up blog from guest author Michael Thomas Sunnarborg on building business relationships.]

I wrote in my last blog post about the value of developing and maintaining healthy and balanced business relationships. This week, I will share some tips on how you can build new healthy business relationships while strengthening your existing ones.

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Business Relationships: The Keys to True Success

20 August 2015

Guest Blogger: Michael Sunnarborg

After returning to Minnesota in 2004, a good friend recommended that I join a local networking group—PACT: Professional Association for Computer Training—to reestablish myself in the twin cities training and development community. At my first meeting, I quickly understood why he’d suggested that group. PACT was alive, active, and full of real people. The business relationships I made there would change my life—and my business—forever.

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New Hire Training

18 August 2015

My observations of how organizations manage their new hire training show me there are three common training scenarios:

  • Two or three weeks of training in a job shadowing model;
  • Informal on-the-spot training while the employee begins work immediately;
  • No training at all, the employee is left to sink or swim more or less on her/his own.

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